QBAY SMS Gateway – Privacy Policy

This Privacy Policy explains how QBAY we collects, uses, stores, and protects information when you use the QBAY SMS Gateway service.

By using our SMS Gateway, you agree to the practices described in this policy.


1. Information We Collect

We may collect the following information from customers and users:

a) Account Information

  • Name, company name, address
  • Email address and phone number
  • Billing details and payment records

b) Message Data

  • Recipient mobile numbers
  • Message content
  • Date, time, and delivery status (DLR)

c) Technical Information

  • IP address
  • Browser type and device information
  • Login activity and usage logs


2. How We Use the Information

QBAY uses collected information to:

  • Provide and operate the SMS Gateway service
  • Process payments and manage SMS credits
  • Monitor and prevent fraudulent or abusive usage
  • Improve system performance and reliability
  • Comply with legal and telecom regulatory requirements


3. Recipient Consent Responsibility

Customers are solely responsible for obtaining proper consent from recipients before sending promotional or bulk SMS messages using QBAY SMS Gateway.

QBAY is not responsible for messages sent without recipient consent.


4. Data Sharing and Disclosure

QBAY does not sell or rent customer data. We may share data only:

  • With telecom operators for SMS routing and delivery
  • When required by law, court order, or government authority in Sri Lanka
  • To prevent fraud, abuse, or illegal activities


5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and firewalls
  • Access control and authentication
  • Activity monitoring and logging


6. Data Retention

QBAY retains message logs, account data, and transaction records for as long as necessary to:

  • Provide services
  • Meet legal and telecom compliance requirements
  • Resolve disputes and audits


7. Your Responsibilities

You must:

  • Keep your login credentials confidential
  • Ensure lawful use of recipient data
  • Notify QBAY immediately of any unauthorized access


8. Cookies and Tracking

QBAY may use cookies and similar technologies to enhance user experience and analyze system performance.


9. Changes to This Policy

QBAY may update this Privacy Policy from time to time. Continued use of the service indicates acceptance of the updated policy.


10. Contact Information

If you have questions regarding this Privacy Policy, please contact:



QBAY (Pvt) Ltd

Website: https://sms.qbay.lk

Email: support@qbay.lk